Frequently Asked Questions
What is your cancellation policy?
We ask that you give us notice SIX hours before a group class. A late cancellation will result in losing a class from your class pack, or a $10.00 charge for unlimited members. If there is a waitlist for a group class, and you cancel within an hour of the class OR no show, you will be charged $15.00 (unlimited members of class pack holders). Each late cancellation/no-show will be thoughtfully considered on a case-by-case basis as we do understand emergencies and sickness can happen on a whim.
Are there any amenities at your gym?
At HIIT, we supply fresh sweat towels, deodorant, and hair ties. Given you are steps away from our home, we do have a bathroom located on the lower level of the house that is able to be accessed by clients if needed. We can easily refill water bottles or supply water cups in the event you forget to bring water with you.
Where do I park?
Please park in the driveway before parking on the street to help avoid congestion in the neighborhood. With careful parking, up to five cars can fit in the driveway. Please also note the “No Parking” signs just to the left of the driveway.
What should I bring with me?
Please bring clean and dry shoes (especially in the winter or if it is wet outside) as well as a water bottle.
How do I enter the gym?
In the warmer months, you may enter through the garage, as the doors will be open. During the colder months, please walk behind the house, to the right of the garage, and follow the white fence down the stairs to the waiting and changing area.
What if I have injuries or limitations?
If you have an injury or limitation, let's meet before your first class for a movement assessment. One of the benefits of our small gym is that our workouts are programmed FOR the people attending them!
When planning each class, we look at the roster ahead of time and consider any modifications or accommodations that may be needed. This allows us to come prepared with exercises that are appropriate for each individual.
Our goal is to make sure you're challenged, supported, and getting the most out of your workout—regardless of your starting point. We're more than happy to adapt the workout to fit YOU!